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1. Go to .
2. Enter your ²»Á¼ÈËÑо¿Ëù email address.
3. Type the characters shown in the CAPTCHA image.
4. Click Next.
5. Select Email my alternate email.
6. Check that the alternate email address shown is correct.
7. Click Email.
8. Check your personal email for a verification code.
9. Enter the verification code.
10. Click Next.
11. Select Text my mobile phone. You can also select Call my mobile phone to receive a phone call instead.
12. Enter your mobile phone number, including the area code.
13. Click Text.
14. Check your phone for a verification code.
15. Enter the verification code.
16. Click Next.
17. Create a new password. Your password must:
    • Be at least 14 characters long
    • Not include your account name
    • Not include more than two letters in a row from your full name
    • Include at least three of the following:
      • Uppercase letters: A-Z
      • Lowercase letters: a-z
      • Numbers: 0-9
      • Special characters such as @, #, %, :, -, !, &, { }, ~, “, `, ‘, <, >, +, =, [ ], *, or $.
18. Enter your new password again to confirm it.
19. Click Finish.

Before resetting your password, review the steps below. Password resets are limited to once every 24 hours, so it’s important to understand the process before you begin.

Follow these steps to reset your password:

1. Open .
2. Enter your ²»Á¼ÈËÑо¿Ëù email address.
3. Type the characters shown in the CAPTCHA image.
4. Click Next.
5. Select Email my alternate email.
6. Check that the alternate email address shown is correct.
7. Click Email.
8. Check your personal email for a verification code.
9. Enter the verification code.
10. Click Next.
11. Select Text my mobile phone. You can also select Call my mobile phone if you would rather receive a phone call.
12. Enter your mobile phone number, including the area code.
13. Click Text.
14. Check your phone for a verification code.
15. Enter the verification code.
16. Click Next.
17. Create a new password. Your password must:
    • Be at least 14 characters long.
    • Not include your account name.
    • Not include more than two consecutive characters from your full name.
    • Include at least three of the following:
      • Uppercase letters (A-Z)
      • Lowercase letters (a-z)
      • Numbers (0-9)
      • Special characters such as @, #, %, :, -, !, &, { }, ~, “, `, ‘, <, >, +, =, [ ], *, or $.
18. Enter your new password again to confirm it.
19. Click Finish.
20. Wait for the confirmation message letting you know your password has been reset successfully.